Unable to retrieve album information (SSH handshake failure)

[Phil.B]

Hello,

since today I’m no more able to retrieve album information from Picard.

So I run an update of Picard on my Ubuntu computer (22.04.5 LTS).
Picard version : 2.13.3

This doesn’t resolve the issue.
Then, I’ve removed my MusicBrainz account from Picard in order to try a clean new connection. The fact is that now I’m unable to connect Picard to my Musibraiz account.

What do I have to check to resolve this issue ?

[rdswift]

First off, welcome to the MusicBrainz community.

My guess is that your IP address may be blocked. What does it show for errors in the log file? See the section on Troubleshooting in the Picard User Guide for more information. Without knowing what the error is, it’s tough to make any meaningful suggestions on how to correct the issue for you.

[Phil.B]

Here is the logfile

E: 16:00:10,769 webservice.ssl_errors:364: SSL error: The peer did not present any certificate

E: 16:00:10,770 webservice._handle_reply:535: Network request error for https://picard.musicbrainz.org/api/v2/plugins/ → SSL handshake failed (QT code 6, HTTP code 0)

E: 16:00:10,771 ui/mainwindow.set_statusbar_message:471: Error loading plugins list: SSL handshake failed

E: 16:00:19,210 webservice.ssl_errors:364: SSL error: The peer did not present any certificate

E: 16:00:19,211 webservice._handle_reply:535: Network request error for https://musicbrainz.org/oauth2/token → SSL handshake failed (QT code 6, HTTP code 0)

E: 16:00:19,212 oauth.on_exchange_authorization_code_finished:339: OAuth: authorization_code exchange failed: b’’

[rdswift]

Have a look at these threads:

Endless issues with Picard on Linux Mint 21.3 Cinnamon

Hi, I can’t seem to get Picard to work properly on Linux Mint 21.3 Cinnamon. Cinnamon version is 6.0.4, linux kernel 5.15.0-101-generic I tried installing it via Flatpak—application opens, but drag and drop doesn’t work. I get the following error on every song I try to drag in: E: 16:10:40,019 util/thread.run:69: Traceback (most recent call last): File "/app/lib/python3.11/site-packages/mutagen/_util.py", line 251, in _openfile fileobj = open(filename, "rb+" if writable else "rb") …

Help With Lookup Error: Linux: webservice._handle_reply:535 etc

System: Kubuntu 24.04.2 Picard: Version: 2.13.3 Installed From PPA: Index of /musicbrainz-developers/stable/ubuntu Login: Checked: Options: hardwired5009 Settings: Use Standardised Artist Names, Use Standardised Instrument and Vocal Credits Use Release Relationships, Use Track Relationships Plugins: Instruments, Standardise Performers, View script variables, Work & Movement. (Plugins Tested State: Installed and On, Off, Removed) Hi, I am experiencing errors when Looking Up releases with…

They may provide some help if your situation is similar.

[Phil.B]

Thank you very much for pointing me to the right direction !!!

I’ve found the solution with the link you’ve provided : Could not load album - Plugin, SSL handshake, Network request error - #9 by pixel24.

For me, the workaround was to reinstall openssl1.1.1 (following this post : https://askubuntu.com/questions/1403837/how-do-i-use-openssl-1-1-1-in-ubuntu-22-04).

# download binary openssl packages from Impish builds
wget http://security.ubuntu.com/ubuntu/pool/main/o/openssl/openssl_1.1.1f-1ubuntu2.16_amd64.deb
wget http://security.ubuntu.com/ubuntu/pool/main/o/openssl/libssl-dev_1.1.1f-1ubuntu2.16_amd64.deb
wget http://security.ubuntu.com/ubuntu/pool/main/o/openssl/libssl1.1_1.1.1f-1ubuntu2.16_amd64.deb

# install downloaded binary packages
sudo dpkg -i libssl1.1_1.1.1f-1ubuntu2.16_amd64.deb
sudo dpkg -i libssl-dev_1.1.1f-1ubuntu2.16_amd64.deb
sudo dpkg -i openssl_1.1.1f-1ubuntu2.16_amd64.deb

After this install, everything is fine with Picard !!!