Master thread: Is my IP blocked / IP blacklisted / VPN blocked / QNAP / Can't connect to Musicbrainz.org / Picard doesn't work on home network

MusicBrainz
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82

Hi Zas,

The message I see is “Connection error.”

That is all I know - is there somewhere to check for any more detailed info?

Cheers

83

Which app does show this message? Picard?
Do you have acces to musicbrainz.org and metabrainz.org from a browser?

1 Like
84

Both Picard and ID3 renamer.

Yes I can access both those sites in browser

85

If you have access to both sites, it’s weird you get connection error with Picard, can you enable debug mode in Picard to see what is going? You can do that either using command-line option -d or toggling it in Help > View Error/Debug Log > Verbosity (see also https://picard.musicbrainz.org/docs/troubleshooting/) . As is, hard to tell what’s going on.

1 Like
86

Hi Zas,

The error log is empty in Picard. I agree this does make it hard.

Do I have to create an account on musicbrainz? I noticed that in the Options>Options in the top field?

With ID3 renamer there is no such account field that I could see. could it be a firewall setting somewhere in a router?

Cheers

87

If you have access to musicbrainz.org from a browser on the same machine you run picard I see no reason for you to have no access to musicbrainz web service Picard is using.
You don’t have to be logged in (apart for few features, like personal collections).
Can you provide screenshots or video captures to show the problem?

1 Like
88

Hi Zas,

Can you please check my IP to see if it has been blacklisted? xxx.xxx.xxx.xxx.
I have Qnap NAS HS-453 and can’t connect to Musicbrainz.

Thanks

89

Hey,

this IP was in our QNAP blacklist, I just whitelisted it, so you should be able to access all our services again.
Be sure to upgrade your QNAP device to latest system.

Sorry for the inconvenience.

1 Like
90

Thanks,

my QNAP-QTS is 4.4.1 with new update.

91

Can you check my IP too?

It is xxx.xxx.xxx.xxx.

I have trouble accessing the site through my home network, but works okay from my mobile data.

Thanks.

92

Hi,

this IP appears in various public IP blacklists, prolly for being source of spam and/or abuse. Is this a static IP?

1 Like
93

I don’t know what you mean by Static IP. I had checked my IP through ipchicken. Now it is showing xxx.xxx.xxx.xxx.

I had no issue accessing MusicBrainz a few months ago…

Hope that helps…

94

It seems your IP is changing, so it’s not a static IP, but a dynamic IP, attributed from xxx.xxx.xxx.xxx/16 IP block, and this whole set of IPs is blacklisted.

Most notably the whole block is listed in Spamhaus/ROKSO zombies blacklist: https://www.spamhaus.org/sbl/query/SBL458200

That’s quite a bad news for you, as it is very likely you’ll not have access to many services on the web, because bad guys are also using your dynamic IP block.
Whitelisting isn’t an option since you’ll change IP very often.

You may contact your provider about this situation.

5 Likes
95

Alright. I will do that.

Thank you for replying.

96

Hi, I wonder if my IP Address is blacklisted? Im running a Synology NAS. IPv4 xxx.xxx.xxx.xxx.

97

That’s your local IP address. You need to provide your public IP address as shown in https://whatismyipaddress.com/

98

Thank you v much! Try this: - xxx.xxx.xxx.xxx

99

@Zas will have to check the firewall settings, but that’s the IP address that he’ll need.

100

This IP isn’t blacklisted on our side. Are you sure that’s your external IP?

101

Hi,
I think I have the same Problem.
My IP is: xxx.xxx.xxx.xxx
Thanks in advance!