CAA refuses new uploads for a specific release

Tags: #<Tag:0x00007f4d56b19888>

Today I encountered a strange error in connection with the CAA that I’ve never seen before.
But before I’ll give a description of the impacts, I’m going to start with the chronological background story of the problem:

Another editor tried to upload (additional) images to a release and I wanted to vote on them, but they could not be viewed in any size. After I had told them that their edits look empty, they tried to upload them again – with the same result. I couldn’t believe this and started my own attempt to upload one of these pictures – and failed too :face_with_monocle:

This is what happens: After “successfully” uploading the image with the AJAX uploader, the resulting edit shows the usual We are unable to display history for this cover art. For a current listing of cover art, please see the release’s cover art page.
So far nothing special… but when I visit the cover art art page, usually it’s only the thumbnail links that are not working shortly after the upload. This time I also get a Page not found error for the original link!
Looking directly at the files on the IA server, there’s only an older upload, but no trace of the new images or any of the failed attempts.

The issue seems specific to the release, because other recent CA uploads can be displayed just fine. Has anyone ever experienced similar issues with the CAA and/or is able to explain this? The only similar ticket I found is CAA-119.

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Thumbnail generation takes a while but original files not showing up might be a bad sign.
I suppose more people than usual are uploading stuff, that or something broke.

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I see this sometimes that the “original file” links don’t work immediately after uploading.

It usually clears in a few minutes.

Personally I’d check back tomorrow to see if it’s still busted.

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Yeah, this is a weird one since the other releases in the RG have cover art. I’ve seen similar things happen when there’s a copyright issue but then usually all of the cover art will be deleted.

I also remember a similar event from a few months ago where it said that the files had been removed from the servers (the files were uploaded several years ago), but then a day later or something like that they magically reappeared and I had to cancel my CAA removal edits.

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The problem has solved itself, the CAA has finally accepted the pictures after 2 days. Even the aborted attempts are there :hourglass: :partying_face: