[Solved] Picard cannot fetch data from Musicbrainz.org

MusicBrainz Picard
21

Hi,

I have been using MusicBrainz for years and I have not faced an issue, but suddenly when i used it today it gave me this error “Couldn’t Load Album”.

I opened Info>Error & I got this “SSL handshake failed”.

What the problem could be and how can I fix it?

22

/edit: I see there’s already a topic about it: [Solved] Picard cannot fetch data from Musicbrainz.org

Which platform are you on? Can you paste the version numbers from Help -> About?

You’re most likely affected by https://support.sectigo.com/articles/Knowledge/Sectigo-AddTrust-External-CA-Root-Expiring-May-30-2020 and https://status.gandi.net/incidents/026k81gp3vmk.

1 Like
23

I just tested this, and yes, Picard 1.4.2 cannot load from MB.org right now. I’m not entirely sure how this is caused since the certificates have been updated o server side. But maybe Qt includes the root certificates.

Anyway, the best thing I can recommend you is finally to upgrade to Picard 2. Picard 1.4 is no longer receiving any updates, and there have been many improvements and bugfixes.

2 Likes
24

I see…

…but for Windows x86-structrured PC there is no 2.3.2 Version available…?

I’ll try to install MB on my ubuntu-system, hopefully this will work…

Thanks anyway, have a nice day…

25

…after using Version 2.3.2 on linux instead 1.4.2 on win10, it seems like running…

:+1:

1 Like
26

Yes, there is no 32 bit version available for Windows. The reason is that we can’t really support and test this anymore, and the use of 32 bit Windows is declining. Basically all hardware that can run Windows 10 should be able to run the 64 bit version of the OS.

3 Likes
27

FYI, I was having this problem on MacOS and it was fixed by updating to the latest version of Picard.

28

You need to go to the installation folder of Picard and replace two old OpenSSL 32-bit DLL files namely libeay32.dll and ssleay32.dll with more recent ones. If you are lazy to compile or look for ones you can take them from the following portable package of taghycardia ( Free MP3 auto tagging utility) as I did , which uses same principle and logic as Picard 1.4.2 https://taghycardia.info/taghycardia.zip
After replacing files (re)start Picard and all should work fine as before.

4 Likes
29

Just logged in to say this is the best answer and the one that helped, it never crossed my mind to try and update the OpenSSL files, and yes, I am very lazy so the taghycardia files worked just fine, thanks TempOne!

30

This is the correct solution for this big issue.
I have a Windows 10 32 Bits and I had days without can to use MB Picard.
Now, I can retag the metadats from my music.
Thanks a lot from Mexico City.