Program Crash at Start

crash
Tags: #<Tag:0x00007f11c9fa2d28>

#1

hey there

i had to reinstall my system (win7). i took the “AppData” “Roaming” with me and just copied all files into the new win7 folder. then i reinstalled picard. but it won’t even load. it just crashes directly after the click.

then i removed it, including all settings, reinstalled and now i have the same error again.

what could i do next?

thank you!

Problemsignatur:
  Problemereignisname:	APPCRASH
  Anwendungsname:	picard.exe
  Anwendungsversion:	0.0.0.0
  Anwendungszeitstempel:	5a2e9f14
  Fehlermodulname:	picard.exe
  Fehlermodulversion:	0.0.0.0
  Fehlermodulzeitstempel:	5a2e9f14
  Ausnahmecode:	40000015
  Ausnahmeoffset:	00000000000088be
  Betriebsystemversion:	6.1.7600.2.0.0.256.48
  Gebietsschema-ID:	1031
  Zusatzinformation 1:	6d60
  Zusatzinformation 2:	6d60765f2cdba3c3763ee830193caeab
  Zusatzinformation 3:	8efb
  Zusatzinformation 4:	8efb8fb81dd19a293304681e3c427ada


#2

First make sure you have a 64bit version of Win7 running, because there is no 32bit support with current Picard. Then try launching picard.exe from command line. For this open a command prompt (“Eingabeaufforderung” in German) and type:

"C:\Program Files\MusicBrainz Picard\picard.exe" --debug

Make sure you use the correct path where you actualy installed Picard, but the above is the default. Normally Picard would now start and print some debug output. In your case it will hopefully give us some clue why it is crashing. A successful launch looks something like this:


#3

Unbenannt

unfortunately, picard crashes immediately and no text is given


#4

This is a rather fresh install of Windows 7 right? Please make sure you install the Service Pack 1 and all mandatory updates thereafter. Picard won’t work without SP1 and some additional updates.


#5

windows took multiple restarts to get the service pack 1 installed and i got confused there.
my mistake, never mind but thanks anyways!


#6

That’s just Windows’ fault anyway :smiley: I tested this recently myself with a fresh Windows 7 install. I can’t exactly say for sure what is needed, but at least SP1 and some of the follow-up updates. So our current recommendation is to say “fully patched Windows 7 SP1” as the minimum :wink: I try to remember to submit some update for the Picard website to reflect this.


#7

I have the same issue only I already have Service Pack 1 installed on my hardware, it’s a fresh install of Picard too so I have no idea why it would be doing this.

  Problem Event Name:	        APPCRASH
  Application Name:	        picard.exe
  Application Version:	        0.0.0.0
  Application Timestamp:	5a2e9f14
  Fault Module Name:	        picard.exe
  Fault Module Version:	        0.0.0.0
  Fault Module Timestamp:	5a2e9f14
  Exception Code:	        40000015
  Exception Offset:	        00000000000088be
  OS Version:	                6.1.7601.2.1.0.768.3
  Locale ID:	                2057
  Additional Information 1:	6d60
  Additional Information 2:	6d60765f2cdba3c3763ee830193caeab
  Additional Information 3:	d27f
  Additional Information 4:	d27f5d6796d37b322b2f10b828198b5f

#8

Do you also have all Windows updates installed? As noted above just installing SP1 is not enough, you also need the following updates. And it’s a 64bit Win 7, right?


#9

It is 64bit yes, and I’m not sure about the updates though, I think I might, I definitely updated Windows 7 more than once. I forget how to install the updates to be honest.