Picard fails to fetch cover art

michaelkruger · October 26, 2016, 12:10am

Hello,
I have a few albums that Picard fails to fetch the cover art for.

I checked that the art exists for the release and it is accepted (not open edit).

I checked that the cover art is labeled as Front.

Here are two examples:

Please advise, thanks!

outsidecontext · October 26, 2016, 12:04pm

Both examples work for me in Picard. Probably just a temporary network or CAA issue? Is this reproducable on your side? If yes, can you look into Help > View Error/Debug Log and see if there is some error message there?

michaelkruger · October 26, 2016, 12:24pm

I just tried again and had the same issue. If I switch to the CD release version, I can see the cover art, but if I switch back to the Digital Media version, the art work doesn’t download.

Here is a copy of the log file, which indicates many errors. I’m not sure how to interpret this - can you help?

outsidecontext · October 26, 2016, 12:37pm

The error messages are completely unrelated to the fact that the cover art does not laod (the Last.fm and Last.fm Plus plugin stopped working a while back when Last.fm changed their API, hence the errors).

But I found the issue: The CAA is reporting the image to be not approved [1]. No idea why, but I have seen this before that MB and CAA can be out of sync. As a workaround disable “Download only approved images” in the Picard cover art options. We can also try editing that image on MB and hope CAA takes up the changes

[1] One can see this in the response to http://ia800407.us.archive.org/20/items/mbid-df36ec57-710d-4172-bbbe-8b6952b2c593/index.json , which currently responds with:

{
    "release": "https://musicbrainz.org/release/df36ec57-710d-4172-bbbe-8b6952b2c593",
    "images": [{
        "thumbnails": {
            "large": "http://coverartarchive.org/release/df36ec57-710d-4172-bbbe-8b6952b2c593/13785879020-500.jpg",
            "small": "http://coverartarchive.org/release/df36ec57-710d-4172-bbbe-8b6952b2c593/13785879020-250.jpg"
        },
        "image": "http://coverartarchive.org/release/df36ec57-710d-4172-bbbe-8b6952b2c593/13785879020.jpg",
        "edit": 39170221,
        "id": "13785879020",
        "front": true,
        "back": false,
        "types": ["Front"],
        "comment": "",
        "approved": false
    }]
}

michaelkruger · October 26, 2016, 2:21pm

Thanks for looking into that and figuring out the problem. I just uploaded the cover art again and removed the old cover art. Hopefully this will fix the problem, but we will have to wait a week for the change to be applied to see the results.

outsidecontext · October 26, 2016, 2:31pm

I auto approved your add image edit, so this is available now. Funny enough the old image also shows up as approved now, this update triggered a refresh of the CAA data I think. So now there are two front images, we have to wait for the removal to get through.

michaelkruger · October 26, 2016, 2:45pm

Sounds good! Thanks for the update. I’ll check back on it next week after it applies, but at least it’s resolved now.