Picard 2.1 getting error (SSL handshake failed)

Tags: #<Tag:0x00007fe315111908>

I just installed MusicBrainz Picard 2.1 to my computer running Windows 10 on bootcamp and getting error about ssl handshake failed in my logs.
I cannot login to musicbarainz account, albums won’t load etc.
Picard 2.1 works on Mac OS in same machine, but reason for me to use it on windows on bootcamp is MediaMonkey only availeable on windows for now. (I search in MM for missing tags/ albums in need for editing and then like to load necessary albums for editing to MB Picard)
here’s my log:

D: 16:31:51,740 tagger.__init__:196: Starting Picard from 'C:\\Program Files\\MusicBrainz Picard\\picard\\tagger.pyc'
D: 16:31:51,740 tagger.__init__:198: Platform: Windows-10-10.0.17763-SP0 CPython 3.7.0
D: 16:31:51,740 tagger.__init__:199: Versions: Picard 2.1, Python 3.7.0, PyQt 5.11.3, Qt 5.11.2, Mutagen 1.41.1, Discid discid 1.1.1, libdiscid 0.6.2, astrcmp Python, SSL OpenSSL 1.0.2k  26 Jan 2017
D: 16:31:51,740 tagger.__init__:200: Configuration file path: 'C:/Users/halme/AppData/Roaming/MusicBrainz/Picard.ini'
D: 16:31:51,740 tagger.__init__:202: User directory: 'C:\\Users\\halme\\AppData\\Local\\MusicBrainz\\Picard'
D: 16:31:51,751 i18n.setup_gettext:71: Using locale 'en_US.UTF-8'
D: 16:31:51,751 i18n.setup_gettext:73: Loading gettext translation, localedir='C:\\Program Files\\MusicBrainz Picard\\locale'
D: 16:31:51,752 i18n.setup_gettext:77: Loading gettext translation (picard-countries), localedir='C:\\Program Files\\MusicBrainz Picard\\locale'
D: 16:31:51,752 i18n.setup_gettext:84: [Errno 2] No translation file found for domain: 'picard-countries'
D: 16:31:51,752 i18n.setup_gettext:103: _ = <function setup_gettext.. at 0x0000017769C6B510>
D: 16:31:51,752 i18n.setup_gettext:104: N_ = <function  at 0x0000017769783D08>
D: 16:31:51,752 i18n.setup_gettext:105: ngettext = <function setup_gettext.._ngettext at 0x0000017769C6B598>
D: 16:31:51,753 i18n.setup_gettext:106: gettext_countries = <function setup_gettext.._gettext_countries at 0x0000017769C6BC80>
D: 16:31:51,753 i18n.setup_gettext:107: gettext_attributes = <function setup_gettext.._gettext_attributes at 0x0000017769C6BD08>
D: 16:31:51,762 webservice.set_cache:293: NetworkDiskCache dir: 'C:/Users/halme/AppData/Local/MusicBrainz/Picard/cache/picard/' size: 0 / 104857600
I: 16:31:51,763 plugin.load_plugindir:267: Plugin directory 'C:\\Program Files\\MusicBrainz Picard\\plugins' doesn't exist
D: 16:31:51,763 plugin.load_plugindir:292: Looking for plugins in directory 'C:\\Users\\halme\\AppData\\Local\\MusicBrainz\\Picard\\plugins', 0 names found
D: 16:31:52,033 tagger.main:857: Looking for Qt locale en_US in C:/Program Files/MusicBrainz Picard/PyQt5/Qt/translations
W: 16:31:52,039 tagger.main:861: Error loading Qt locale en_US
D: 16:31:52,042 browser.browser.start:69: Starting the browser integration (
D: 16:31:52,060 ui.mainwindow.auto_update_check:1139: Initiating start-up check for program updates.  Today: 2019-01-24, Last check: never (Check interval: 7 days), Update level: 0 (stable)
D: 16:31:52,061 util.checkupdate._query_available_updates:85: Getting Picard release information from picard.musicbrainz.org
D: 16:31:52,083 webservice.ratecontrol.get_delay_to_next_request:109: ('picard.musicbrainz.org', 443): First request
D: 16:31:52,084 webservice.ratecontrol.increment_requests:134: ('picard.musicbrainz.org', 443): Incrementing requests to: 1
D: 16:31:52,355 webservice.ratecontrol.decrement_requests:142: ('picard.musicbrainz.org', 443): Decrementing requests to: 0
E: 16:31:52,357 webservice._handle_reply:383: Network request error for https://picard.musicbrainz.org:443/api/v2/releases: SSL handshake failed (QT code 6, HTTP code 0)
E: 16:31:52,358 util.checkupdate._releases_json_loaded:98: Error loading Picard releases list: SSL handshake failed
D: 16:31:52,360 ui.mainwindow.update_last_check_date:1156: The update check was unsuccessful. The last update date will not be changed.
D: 16:31:52,361 webservice.ratecontrol._out_of_backoff:225: ('picard.musicbrainz.org', 443): oobackoff; delay: 1000ms -> 1000ms; slow start; window size 1.000 -> 2.000

any help figuring this out much appreciated

This looks similar to PICARD-1109, which unfortunately doesn’t have a proper solution :frowning:

1 Like