MusicBrainz Picard - Network error on launch

Tags: #<Tag:0x00007f00ba9f2470> #<Tag:0x00007f00ba9f23a8> #<Tag:0x00007f00ba9f22e0>

On startup, I get a network error:

E: 04:06:03,718 /usr/local/lib/python3.5/dist-packages/picard/webservice/__init__._handle_reply:387: Network request error for https://picard.musicbrainz.org:443/api/v2/releases: TLS initialization failed (QT code 99, HTTP code 0)

E: 04:06:03,718 /usr/local/lib/python3.5/dist-packages/picard/util/checkupdate._releases_json_loaded:98: Error loading Picard releases list: TLS initialization failed

Picard isn’t able to scan files after this. If I try to load album info from musicbrainz.org it hangs on “[loading album information]”.

In the Picard “about” page, it says that “SSL is not installed”. I have the latest version of openssl installed via apt-get. Is there something more I need to set up?

Thanks

OS: Linux Mint 18.3 Cinnamon 64-bit
Picard Version: 2.2.3

Qt5 does not find your openssl, maybe it is incompatible. It’s possible the Qt5 was compiled against a different version of openssl then you have on your system. How have you installed Qt5 and Picard? What versions of Qt5 and openssl are these?

2 Likes