MusicBrainz Picard loads album in Mac but not in PC


#1

I use MusicBrainz Picard with great pleasure for years. Following upgrading to 2.02 after a few successful downloads the program began to give error “Could not download album…” I tried uninstall and install; including its name into the firewall for exception nothing changed. I read the forum that this may be related with server. I installed to Mac it worked well. But I need using it with pc.
Any comments will be appreciated
Thanks to all


#2

Please have a look at Help > Show Error/Debug Log when this loading error happens and post the output here.


#3

Be warned that v2.02 has only just been released and does still seem to have a few teething issues. This includes a number of plugins that don’t quite work yet.

Posting the errors here will probably mean a quick fix from the bug squishers.


#4

Many thanks for your reply (following a summertime annual leave I am back :slight_smile:
Here is what is listed in the log:

E: 05:00:26,534 webservice._handle_reply:372: Network request error for https://picard.musicbrainz.org:443/api/v2/plugins/: Connection closed (QT code 2, HTTP code 0)

E: 05:00:26,536 ui.mainwindow.set_statusbar_message:283: Error loading plugins list: Connection closed

E: 05:09:36,043 webservice._handle_reply:372: Network request error for https://musicbrainz.org:443/ws/2/release/dc357893-70f3-3c1a-a128-7c0376655de1?inc=release-groups+media+recordings+artist-credits+artists+aliases+labels+isrcs+collections+artist-rels+release-rels+url-rels+recording-rels+work-rels: Connection closed (QT code 2, HTTP code 0)

E: 05:09:36,044 album.error_append:200: Connection closed

E: 05:09:53,775 webservice._handle_reply:372: Network request error for https://musicbrainz.org:443/ws/2/release/dc357893-70f3-3c1a-a128-7c0376655de1?inc=release-groups+media+recordings+artist-credits+artists+aliases+labels+isrcs+collections+artist-rels+release-rels+url-rels+recording-rels+work-rels: Connection closed (QT code 2, HTTP code 0)

E: 05:09:53,775 album.error_append:200: Connection closed

E: 05:13:05,867 webservice._handle_reply:372: Network request error for https://musicbrainz.org:443/ws/2/release/dc357893-70f3-3c1a-a128-7c0376655de1?inc=release-groups+media+recordings+artist-credits+artists+aliases+labels+isrcs+collections+artist-rels+release-rels+url-rels+recording-rels+work-rels: Connection closed (QT code 2, HTTP code 0)

E: 05:13:05,868 album.error_append:200: Connection closed


#5

I have just loaded and installed ver 2.03 but the problem still exists. Many thanks for your time to respond


#6

This looks like network requests are blocked very early. Can you check your Windows firewall settings?


#7

Indeed, I use Bitdefender and I included Musicbrainz (Picard) as an exception to its Firewall.


#8

Does this mean it’s working now, or did you have added it before and it was not working?

I very much suspect the firewall has something to do with it. Can you for tests disable it and try Picard?


#9

Can you open https://picard.musicbrainz.org/api/v2/plugins/ in your browser on the same machine/system ?


#10

Thank you so much for all your kind support. I found out by chance… This happened when the proxy server is checked for LAN in Browser. Google Chrome is sometimes making it spontaneously. The best for all.