Music Pickard unexpectedly terminates

MusicBrainz Picard
1

MusicBrainz terminates without warning.
Below is Win11 event viewer message:
Faulting application name: picard.exe, version: 2.10.0.0, time stamp: 0x652798f7
Faulting module name: Qt5Core.dll, version: 5.15.2.0, time stamp: 0x5fa4dd3b
Exception code: 0xc0000409
Fault offset: 0x00000000000204e8
Faulting process id: 0x58E8
Faulting application start time: 0x1DA28B17CB67EA6
Faulting application path: E:\MusicBrainz Picard\picard.exe
Faulting module path: E:\MusicBrainz Picard\Qt5Core.dll
Report Id: a2463116-aa58-4b7b-b124-bd892dbe0889
Faulting package full name:
Faulting package-relative application ID:

I am using pickard 2.10 latest edition

And below is log:

E: 13:13:53,021 pluginmanager.plugin_error:229: Plugin “deezerart”
Traceback (most recent call last):
File “pluginmanager.py”, line 318, in load_plugin
File “”, line 259, in load_module
File "C:\Users\cniew\AppData\Local\MusicBrainz\Picard\plugins\deezerart.zip\deezerart_init.py", line 9, in
from difflib import SequenceMatcher
ModuleNotFoundError: No module named ‘difflib’
I: 13:13:53,034 pluginmanager.load_plugins_from_directory:252: Plugin directory ‘E:\MusicBrainz Picard\plugins’ doesn’t exist
I: 13:13:53,631 browser/browser.start:121: Starting the browser integration (127.0.0.1:8000)

It is happening randomely.
Any help please?

2

Apparently a plugin you enabled and installed has an external dependency which isn’t available (difflib).

Can you try to disable the plugin deezerart and see if the issue still happens?

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3

Or try updating the plugin, this was fixed in version 1.2 of deezerart to make it compatible with the packaged Picard.

In general try running with plugins disabled to see if any plugin is causing the crash.

If Picard still crashes we will need the full debug log from when the crash happened. This is a bit more difficult to achieve as you need to run Picard from a command prompt so the log output is still available after it crashed. See General Troubleshooting — MusicBrainz Picard v2.10 documentation for details on how to do so.

2 Likes
4

In addition to the comments by @Zas and @outsidecontext you might want to enable the option to Check for plugin updates during startup so that you are automatically notified when an updated plugin is available.

3 Likes