How to fix the website can't load tag

MusicBrainz Picard
1

I can’t connect to the website， is there any way to fix it?
here are the code:E: 14:25:37,918 util/pipe.send_to_pipe:274: pipe sender exception: (2, ‘CreateFile’, ‘系統找不到指定的檔案。’)
E: 14:25:44,559 webservice._handle_reply:511: Network request error for https://musicbrainz.org/ws/2/artist?limit=50&query=KOKO → TLS 初始化失敗 (QT code 99, HTTP code 0)
E: 14:27:09,956 webservice._handle_reply:511: Network request error for TIME → TLS 初始化失敗 (QT code 99, HTTP code 0)
E: 14:27:09,956 ui/item.error_append:108: <Album 327b95ce-b0b8-4766-9795-dab450710089 ‘’>: TLS 初始化失敗
E: 14:28:47,555 webservice._handle_reply:511: Network request error for https://picard.musicbrainz.org/api/v2/plugins/ → TLS 初始化失敗 (QT code 99, HTTP code 0)
E: 14:28:47,557 ui/mainwindow.set_statusbar_message:468: Error loading plugins list: TLS 初始化失敗
E: 14:29:28,830 webservice._handle_reply:511: Network request error for TIME → TLS 初始化失敗 (QT code 99, HTTP code 0)
E: 14:29:28,830 ui/item.error_append:108: <Album 327b95ce-b0b8-4766-9795-dab450710089 ‘’>: TLS 初始化失敗

2

The error message does not tell much (Qt code 99 is an “unknown network error”), but it shows that in this case the requests don’t even get out at all.

Please check if you have some firewall settings that prevent Picard from accessing the network. Do you have some specific firewall software or security suite installed?

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3

@danielchang1109 Can you please state what O/S you are running on and what method you installed Picard?

As Philipp has said, this has multiple potential causes, which could be firewall, the encryption library or something else. If you are running from source (i.e. you installed Picard with any method other than downloading an executable, an internet search suggests that the most likely cause is running from source with a non-SSL version of Qt installed. But it could be something else.

@outsidecontext : A Qt native example suggests that Network/SSL errors can be trapped and reported, though I have not researched how (or whether) this is possible in PyQt - but if it is, I think this would be a useful code enhancement to Picard.

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4

I just created a PR that should improve SSL errors logging, based on @Sophist suggestion.

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5

I’m using windows 11 only install avist

6

sorry, can you teach me how(bad English and also not good in code)

7

The issue very likely is the same as in [PICARD-2736] Windows: SSL errors if conflicting libssl is installed system wide - MetaBrainz JIRA , where SSL requests fail due to some incompatible OpenSSL DLLs elsewhere on the system.

The user IxeYgrek posted a workaround there, I just repeat it below:

After some research I found a workaround:

I assume that MusicBrainz Picard is installed in this location:
C:\Program Files\MusicBrainz Picard

  1. Go to the following folder: C:\Program Files\MusicBrainz Picard\PyQt5\Qt5\bin
  2. Copy all OpenSSL-related library files, namely :
    • libcrypto-1_1-x64.dll
    • libeay32.dll
    • libssl-1_1-x64.dll
    • ssleay32.dll
  3. Paste these 4 files in the location of the picard.exe executable, i.e. in the C:\Program Files\MusicBrainz Picard folder.
  4. Enjoy!

We’ll get a proper fix for this with the next release.

2 Likes
8

Yes!!! thank you! I finally fix this strange problems, it can run will again now

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9

Great to hear it works for you again.

Overall this issue is still puzzling. The fix applied obviously does not fix it for all users, still looking into a proper solution we can ship.

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