When on Communication/IRC I left click on the link in The MusicBrainz community and support channel is #musicbrainz on irc.freenode.net
I get a “Launch Application” Window offering Mibbit. If I accept then IRC doesn’t work for #musicbrainz.
Same thing happens with link on “Contact us”.
Those links are
irc://irc.freenode.net/musicbrainz
irc://irc.freenode.net/metabrainz
I’m guessing that my unfamiliarity with IRC has something to do with this.
But I don’t seem to need to have a working knowledge of what an IRC client is to use the “webchat” link.
It’s a configuration problem on your side, then.
The first link is a correct IRC link (my Opera 12 browser will open its great integrated IRC client).
You have somewhere in your browser or OS settings the mibbit associated to the irc:// protocol.
You can change that if it’s not the right choice.
Freenode’s webchat is linked some places, which is convenient for some, for others with an irc:// handler set up, it will be more convenient to click on the irc:// URI links. No shoe fits all.
Yes I can learn about IRC clients and then be able to use #musicbrainz
The current presentation of how to access #musicbrainz seems to be an unnecessary barrier which makes using #musicbrainz difficult for those of us who are less IT savy.
I am thinking that many of the highly valued MusicBrainz contributors really don’t have an accurate understanding of just how much more they know around IT than the average web-surfer Joeline or Joe.
I quite agree…
I also use the web based IRC.
It’s easier for newbies.
Actually, the link to the web based IRC is part of the first paragraph. My eye is caught by later paragraphs, maybe they are more fancy looking, don’t know…
I don’t have good idea how to rephrase the first paragraph so that newbies will be more inclined to find and know they should try the web based IRC link first.
As it’s a wiki, if you find a good text, please edit, @mmirG. I guess it’s OK.
Your statement is contary to the documentation that sent me to the IRC to report the bug.
I am trying to log in to the wiki to change articles IRC and Contact Us so that naive users are not mis-directed.
But so far the wiki log-in process is not working.
There seems to be misundestandings at higher levels in MusicBrainz as to the current recommended ways of reporting bugs.
All that is needed to make the bug report system work as documented for naive users is for clear links to IRC to be provided that use a web-based client. To wit: https://webchat.freenode.net/?channels=metabrainz
Interesting, where does it say to report bugs on IRC? The chat definitely is a good way to get into contact and often get answers quickly, but of course only if some users are actively online there. But bugs should ultimately be filed on tickets.musicbrainz.org.
It’s just like here on the forums: Of course you can report bugs here to discuss them with others,e.g. to be sure it is really a bug or how to workaround it. But at the end somebody should report it in the bug tracker to get it fixed by someone of the team.