The website is down

Currently, the website for AcoustID can’t be accessed and fingerprints can’t be submitted.

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Website is OK for me actually, still the case for you?

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It’s back online now.

The website is up sometimes but the API (which I assume is also used for submissions) has been dodgy all day. It works sometimes, then breaks again. I chose the worst possible day to test my code for the Fingerprints tab! :smiley:

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AcoustID just had the worst outage in its history. It should be all up and running now.

Due to an unknown reason, the frontend HAProxy load balancer started acting up, using too much resources. I didn’t notice the problem until it was too late when the Docker Swarm cluster stopped working properly, load balancer on two other servers was shut down.

There are too many unknowns, but I’m not going to spend too much time investigating, so I’m currently preparing a much better infrastructure for hosting AcoustID.

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I’m getting these errors now:
E: 21:45:09,252 webservice._handle_reply:387: Network request error for http://api.acoustid.org:80/v2/lookup: Error transferring http://api.acoustid.org:80/v2/lookup - server replied: Service Unavailable (QT code 403, HTTP code 503)

FWIW I was having trouble yesterday, got the same errors etc.

But now it seems to work just fine. No error in logs.

Thank you for fixing it!

Is everything working again? I have submitted acoustID fingerprints using Picard, and sure enough they appear to end up at acoustID.org.

https://acoustid.org/track/3128d2db-f1ed-4222-bd01-34f5e9a0ab4f

but … linked to 0 MusicBrainz recording(s).

indeed, at Musicbrainz I get the message “This recording does not have any associated AcoustIDs”

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… and the links have appeared. Apparently there was a long lag.

Everything seems to be working again, though. Thanks.

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Getting these errors yesterday and today:
code 403, HTTP code 503)
E: 09:02:34,132 webservice._handle_reply:387: Network request error for http://api.acoustid.org:80/v2/lookup: Error transferring http://api.acoustid.org:80/v2/lookup - server replied: SERVICE UNAVAILABLE (QT code 403, HTTP code 503)
E: 09:02:35,970 webservice._handle_reply:387: Network request error for http://api.acoustid.org:80/v2/lookup: Error transferring http://api.acoustid.org:80/v2/lookup - server replied: SERVICE UNAVAILABLE (QT code 403, HTTP code 503)
E: 09:02:40,160 webservice._handle_reply:387: Network request error for http://api.acoustid.org:80/v2/lookup: Error transferring http://api.acoustid.org:80/v2/lookup - server replied: SERVICE UNAVAILABLE (QT code 403, HTTP code 503)

Still problems?

It’s been pokey for the last couple days mostly.