# MusicBrainz Picard won't play music

**URL:** <https://community.metabrainz.org/t/musicbrainz-picard-wont-play-music/459573>\
**Category:** MusicBrainz Picard\
**Tags:** bug, picard\
**Created:** [January 17, 2020, 5:21pm UTC](https://community.metabrainz.org/t/musicbrainz-picard-wont-play-music/459573 "2020-01-17T17:21:31Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Deleted\_Editor\_2108998](https://community.metabrainz.org/letter_avatar_proxy/v4/letter/d/e19adc/32.png) [@Deleted\_Editor\_2108998](https://community.metabrainz.org/u/Deleted_Editor_2108998)\
**Post date:** [January 17, 2020, 5:21pm UTC](https://community.metabrainz.org/t/musicbrainz-picard-wont-play-music/459573/1 "2020-01-17T17:21:31Z")

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> Sorry if the formatting is bad, I’m new here

Whenever I try to play music using Player, nothing happens and Picard returns this:  
`Internal player: error, code=1, msg=`

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**Author:** ![outsidecontext](https://community.metabrainz.org/user_avatar/community.metabrainz.org/outsidecontext/32/90_2.png) [@outsidecontext](https://community.metabrainz.org/u/outsidecontext)\
**Post date:** [January 17, 2020, 6:09pm UTC](https://community.metabrainz.org/t/musicbrainz-picard-wont-play-music/459573/2 "2020-01-17T18:09:21Z")

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The playback depends entirely on whether your operating system is capable of playing this audio format. What audio file format do you try to play on which operating system?

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**Author:** ![dvirtz](https://community.metabrainz.org/user_avatar/community.metabrainz.org/dvirtz/32/77308_2.png) [@dvirtz](https://community.metabrainz.org/u/dvirtz)\
**Post date:** [January 30, 2023, 10:58pm UTC](https://community.metabrainz.org/t/musicbrainz-picard-wont-play-music/459573/3 "2023-01-30T22:58:04Z")

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I’m also seeing this error trying to play an mp3 on Windows 10.

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**Author:** ![techvslife](https://community.metabrainz.org/letter_avatar_proxy/v4/letter/t/7bcc69/32.png) [@techvslife](https://community.metabrainz.org/u/techvslife)\
**Post date:** [May 29, 2023, 12:39am UTC](https://community.metabrainz.org/t/musicbrainz-picard-wont-play-music/459573/4 "2023-05-29T00:39:59Z")

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I’m seeing this same error on windows 11 with the picard internal player. I can play fine using windows explorer and the windows 11 media player. These are m4a files. Thank you.

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**Author:** ![techvslife](https://community.metabrainz.org/letter_avatar_proxy/v4/letter/t/7bcc69/32.png) [@techvslife](https://community.metabrainz.org/u/techvslife)\
**Post date:** [May 29, 2023, 6:10pm UTC](https://community.metabrainz.org/t/musicbrainz-picard-wont-play-music/459573/5 "2023-05-29T18:10:30Z")

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Seems to be covered here:

> [@No sound although player displayed](https://community.metabrainz.org/t/no-sound-although-player-displayed/490425/11):
>
> Actually, it’s still there in the [File Formats](https://picard-docs.musicbrainz.org/en/faq/faq_file_formats.html) section of the [Frequently Asked Questions](https://picard-docs.musicbrainz.org/en/faq/faq.html) chapter.

Apparently, on Windows, the Picard internal player (mostly) does not work. The external player does. (However, the FAQ says it is due to missing codecs; that is not the case on my system, which has the codecs installed to play the file (m4a).)