Can't connect to Muicbrainz.org website and Picard doesn't check music on home network

musicbrainz
picard
qnap
Tags: #<Tag:0x00007f98ce557738> #<Tag:0x00007f98ce557f08> #<Tag:0x00007f98ce557da0>

#21

Hi,

I get a new Router and after short time I cannot access musicbrainz.org.
My IP is 31.18.252.29. Could you help me, checking blacklist?


#22

This IP isn’t blacklisted.
Can you provide a traceroute to 138.201.227.205 ?


#23

I believe I have the same issue. I have a QNAP NAS. My home IP is 70.73.64.102. Can you check if mine is on the Blacklist.
Thanks


#24

Yes, 70.73.64.102 was in QNAP blacklist, i removed it. You should be able to access all our services again.

Sorry for the inconvenience.


#25

I’m having the same issue and I have a QNAP NAS.

Could you unblock me please? My IP is 195.166.151.117

Is there anything I should disable on the QNAP to stop it spamming you?

Thanks


#26

Done, this IP was in the QNAP black list. You should now be able to access our services again.

QNAP has fixed the issue in their software, but they didn’t give us any detailed information about which devices and/or versions are concerned, nor if it was deployed on all devices.

You may contact them for further information.
I recommend to keep your NAS software up-to-date for obvious security reasons though.


#27

Great, thanks for your help! I’ll make sure it’s updated.


#28

Sorry, I’ve got this too (also using a QNAP NAS).
Please could you whitelist my IP 92.237.45.88?
I am on the latest updates and firmware on my QNAP.

Thanks :slightly_smiling_face:


#29

The IP 92.237.45.88 isn’t blacklisted. Can you double-check the given IP is the one seen by our servers ?
If this IP is correct, and you can’t access to our services, the reason is elsewhere.


#30

Sorry, wrong IP there! It should be 77.103

27.122 I believe.

Please try that one :slight_smile:

Thanks

Russ


#31

This IP was in QNAP blacklist, i removed it, you should be able to access all our services again.
Sorry for the inconvenience.


#32

Thanks Zas.

Will give it another try when I get home later.

Russ


#33

hi, sounds like i got caught in the same blacklist, could you check please? 178.83.73.220

thanks!


#34

@wreckingcru: this IP was in the QNAP blacklist, i removed it, so you should be able to access all our services now. I recommend to upgrade your QNAP device or to block requests from it to our services at firewall.

Sorry for the inconvenience, blame QNAP :wink:


#35

Thanks! looks like it works. I thought the whole company had shutdown :frowning: