Artwork available in Musicbrainz but not retrieved in Picard

[hacketiwack]

Hi All,
Could someone explain why for some albums even if there is a front cover artwork available, Picard is not retrieving it from Musicbrainz?

Here are examples of such albums:

Collection, Volume 29 : Gang : 1986

Blaze of Glory

Thanks for any hint.

Cheers,

[IvanDobsky]

Interesting… I just pasted that URL into Picard’s search… and repeated your issue. No artwork downloaded.

[rhetticent]

Hmm, seems to load alright on my machine?

Do you have any restrictions set in Options? Here’s what I’ve got:

[hacketiwack]

@rhetticent, thanks for checking.
I have no restriction whatsoever.
I’m macOS and it seems you are on another OS.
Therefore, I will try with another OS to check if the issue is located at this level.

[hacketiwack]

I just tried with the version 2.8.5 on Windows and it works.
I guess, I’ll need to file a bug report.

[rhetticent]

Wonky - I tried it on a macOS machine and it seemed to load alright there as well:

Have you checked the error/debug log for any messages?

[tigerman325]

Working fine for me also.

[hacketiwack]

Actually, it works on macOS when I start Picard with the administrator accound (sudo).
That is really weird, because the same configuration file is used.
I will further investigate and let you know.

[hacketiwack]

BTW, in the logs, the front image is effectively rejected when I use my “normal” account:

D: 22:43:46,044 coverart/providers/caa._caa_json_downloaded:605: CAA types: included: ['front'], excluded: ['raw/unedited', 'watermark']
D: 22:43:46,044 coverart/providers/caa._caa_json_downloaded:629: CAA image rejected: http://coverartarchive.org/release/7c77759b-6735-46c6-8826-60e4712d54a2/18614448516.png  ['unknown']

And it is accepted when I run Picard as a sudoer:

D: 22:44:09,942 coverart/providers/caa._caa_json_downloaded:605: CAA types: included: ['front'], excluded: ['raw/unedited', 'watermark']
D: 22:44:09,942 coverart/providers/caa._caa_json_downloaded:629: CAA image accepted: http://coverartarchive.org/release/7c77759b-6735-46c6-8826-60e4712d54a2/18614448516.png  ['front']

Really weird…

[hacketiwack]

@tigerman325, on which OS are you?

[hacketiwack]

Also, I tried having the default configuration. The behaviour is the same.

[tigerman325]

Windows 10 Home 64-bit Version 21H2 Build 19044.2364
Picard Version 2.8.5

[IvanDobsky]

Mine failed on a v3.8.5, Win10 Pro edition… weird… mine is set to “all art” and neither front nor back appear.